Brokers
- Quote requests by email and web
- Lead follow-up
- Carrier sourcing emails
- Rate confirmation checks
Industry guide
AI for logistics companies.
Freight runs on fast replies, accurate details and a lot of re-typing between systems. That's where AI helps first, as long as a person stays in charge of what goes out.
Where it pays off.
Carriers
- Order entry from emails
- Driver and load updates
- Paperwork checks
- Billing follow-up
Heavy haul
- Permit and escort questions
- Equipment dimensions
- Oversize quotes that need a specialist's review
What it looks like in practice.
A generic example of one workflow. The tool in step 2 is whichever scores best for you. No client data.
A request comes in
By email or web form, often missing details.
A tool drafts
It pulls out the details, flags what's missing and drafts a quote or reply. Often that's your TMS's own AI feature, sometimes an off-the-shelf tool, and only when nothing else fits, something custom.
A rep reviews
Your rep checks, edits and sends. Nothing goes out on its own.
It's measured
Response time, quotes sent and outcomes are logged for the monthly report.
How we recommend: first, switch on what you already pay for. Then off-the-shelf tools that do the job. We only build when nothing else fits, and when we do, we tell you in writing, score it the same way, and show you the off-the-shelf prices next to ours.
Guardrails we use.
- A person approves anything customer-facing.
- Oversized or unusual loads go straight to a specialist.
- Nothing is quoted without reliable specs.
- AI use is disclosed on calls.
- Call-recording consent rules are respected state by state.
Proven in production.
Our VoxCoreHaul system has handled live quote requests for a heavy-haul brokerage — real customers, real loads, real pricing rules — on a secure stack we own and operate.
FAQ
Questions, answered.
Do we have to change our TMS?
No. We start with the systems you already use.
Will AI quote customers on its own?
No. AI drafts; a rep reviews and sends. Oversized or unusual loads go straight to a specialist.
What about call recording and texting rules?
We disclose AI use on calls and follow call-recording consent rules state by state. Texting needs the right consent and registration first.
Where does our freight data live?
In your company's own accounts wherever possible. You keep it if we part ways.
Where do you usually start?
Small and measurable: quote drafting, lead follow-up or order entry from emails.
Our TMS is adding its own AI agents. Where do you fit?
We're vendor-neutral. We help you decide which of your TMS's AI features to turn on, set who approves what, and check they deliver, alongside anything we build.
Let's see where AI fits in your operation.
A 30-minute call. We'll tell you honestly where we'd start, or whether to wait.
Book an AI discovery call